Supermercato A&O

Excellent supermarket for quality and friendliness. Congratulations!

Always kind and helpful.

To be improved

I was very disappointed. I went shopping and forgot an item at the checkout that I paid for. In the afternoon, I returned to the store with proof of receipt, but the cashier didn't give me back the item I had paid for anyway. I was a customer at this supermarket, and for 3 euros, they preferred to lose a customer.

I also considered this supermarket a very good and well-run business, but two incidents made me completely change my mind. Once, in my presence, an elderly lady picked up a package of pasta from a shelf, which broke and spilled its contents the exact moment she picked it up. She dutifully alerted an employee, who, annoyed by a trivial matter and behaving extremely rudely, forced the lady to pay for the package of pasta, saying, with a stern expression, "Ma'am, if it broke when you were holding it, you have to pay for it." The lady, very polite, had no problem doing so, but the treatment she received was completely senseless and impolite. On the second occasion, I had ordered a sandwich and, as I stepped away for a moment to get one from the shelf opposite (at the request of the counter clerk), a woman, who had just arrived, rushed past me and placed her order as if nothing had happened. The deli worker, in turn, pretended to forget I was there. Since the situation was rather ambiguous, due to my "movement," I politely asked the woman to step back and explained why I was first in line. She began insulting me and yelling at me in a manner I completely expected, until she walked away, once her order was ready. Meanwhile, the deli worker and the other counter worker said nothing, neither to ask the woman to calm down nor to apologize to me for what had happened (except for another employee, who arrived in the final moments of the woman's anger, who tried in vain to calm her down). I was completely stunned. Furthermore, the same woman, as soon as she reached the checkout, began gossiping loudly about the incident with the cashier; the latter obviously ignored her, but when I arrived at the checkout, she acted as if nothing had happened and offered no apology. These experiences lead me to advise against using this supermarket. There are other similar businesses in the area that certainly offer more courteous service; try those instead.